"I recently purchased a Bigfoot system to a fully-automatic configuration after working with Patrick over a few weeks to assemble all the necessary additions.
Over the Memorial Day weekend (2018) I started working on the integration and installation of my updated system. It was a fairly straightforward process thanks to parts assembly. However, I found it necessary to reach out to your 24/7 technical support line on Sunday, May 27, 2018. The call was answered by Mr. Jim Armstrong who provided to me consistent support throughout Sunday – until the midnight hour, without reservation or limits. To me that is service that must be recognized.
I cannot express in words my great appreciation for his dedication and support. Essentially, I would have been stranded without his intervention and assistance. I have spent a career in customer service myself and I hope that you will recognize Mr. Armstrong for his dedication and support. It reflects well for your company and I hope to share my experiences on many forums that I frequent. "
~ Jay F.
"Dear Bigfoot peeps,
You guys have hit the ball out of the park. Plus, the installation Roy Trevino in Lakeland did, is wonderful. I have just started a long six day journey to Colorado to stay for the summer. I pulled into the campground, hit the button and it’s perfect. Thank you so very very much!"
~ Barry N.
"This weekend I had a strange issue with my 2011 Carriage Cameo and the Bigfoot Leveling system. I called the 1 800 number (Saturday Afternoon) on my control panel pressed the number 1 and got connected to Jim Armstrong. Jim stayed with me through the trouble shooting process and determined that my fluid in my reservoir needed changed.
With some scepticism I went to the store and purchased what Jim told me I needed. When I got back to the camper I called Jim back and he walked me through the roadside repair. Great news - the system works like new again!!!!!!
Hats off to you and Jim for providing awesome and meaningful customer service."
~ Bryan S.
"Just wanted to send a big THANK YOU to all the great folks at Quadra! We were in Shipshewana with our RV and called your company on Tuesday, August 29th. We would be going back home on Thursday, September 1st and wanted to make an appointment to have our levelers checked (the hydraulic fluid in them plus spindles sprayed). We were told you would be busy, but we didn't need an appointment - just stop by, ask for Kyle and you'd take care of us.
Take care of us you did!! Our RV was taken care of just as we asked and after about 45 minutes, we were on our way home. Every time we have contacted you since 2008 when our awesome Bigfoot Levelers were installed, the customer service has been excellent. One thing that struck us on this particular visit was the friendliness of your crew. As we sat in the waiting room and various employees would pass through, every single one of them spoke to us or asked us how we were doing, or struck up a conversation with us. John (owner) brought our RV back to us and said we were good to go, that we didn't owe a thing, but we do want to pay you with our compliments and a big, big THANK YOU!"
- Charles & Vicky A.
"I want to thank you for your cooperation fixing our Bigfoot System. I will pass on your fine customer service."
- Don W.
"This company is a class act! Our front right leveler was not retracting... this started 3-4 weeks ago. We knew our travels were taking us near White Pigeon so we decided to stop in to see if they could help us. Not only did they schedule us next day for what was to be a minor repair but they offered us a place to stay with hookup. The minor repair turned into a major repair and come to find out the dealer we purchased the RV from did not install the system correctly... along with giving us an incorrect manual. So, several hours later, the Lehman family had us all fixed up; provided us with the correct operating manual and a mini training session! Did I mention this is a family owned business that truly cares about their customers?!! Everyone we came in contact with was kind and courteous. The Lehman family rocks!!!!!"
- Susan H.
"I want to thank Clinton and the rest of the Bigfoot Support Technicians! I own a 2005 Haulmark Motorcoach which I use to tow my race cars. At a race this past weekend, my right front jack would not retract. After calling, I was walked through troubleshooting by technical support, and finally to the point of finding a broken wire. After this wire repair, my Bigfoot Leveling System is now once again working great! I received a text with a pic of the system which helped me to locate it under the dash. I didn’t ask for this pic, but someone at Bigfoot thoughtfully sent it to assist me in my troubleshooting efforts! The level of support for a system that is almost 12 years old is truly incredible! Thanks to this company for being a true American spirited company where customers are treated as friends with total care! Thanks again!"
- Wayne J. L.
"We drove 598 miles to have levelers installed on C-Class RV. We were impressed by everyone's smiling faces and the efficiency of the installation. Such a great group of people! Thanks to Brandon for answering my many emails and Eric for getting us to the right building!"
- Barbara M.
"They installed the system very quickly. Excellent customer service and communication. Nice area for arriving after hours!"
- Robert W.
"Flew down from Alaska and picked up our new rig from the dealer in Grand Rapids on Good Friday. The leveling system was throwing a (non-critical) error code. No one at the dealer wanted to touch it, as they were all peeling out of the parking lot to start the weekend early. We got Bigfoot on the phone - a real person answered, thanks Clinton - and was told to come on down to their shop and someone would fix it that night. Turns out the manufacturer had smashed the Bigfoot wiring harness when installing the coach. It took a lot of diagnostics to find the problem, and three Bigfoot guys came in on their holiday weekend to do it. We're very grateful, and made it home to Alaska just fine."
- Andrea A.
"Great experience from start to finish. All of the employees we knowledgeable and friendly. Owner came over to introduce himself and say hello as well. Product is outstanding and we'll worth the drive from Maryland. They had my rig done in 2 1/2 hours. It looks great and works even better. All for reasonable price to boot. Two thumbs up!"
- Aaron W.
"Took our 5th wheel to Michigan to have a 6 point system installed. Told it would take 2 days, we were on the road to next destination by noon the 2nd day. Jeff was great to work with, and Kyle and other installers were fantastic. They spent all the time I wanted going over how to operate. These guys are great, HIGHLY RECOMMEND. The levelers are AWSOME have used twice since being installed. I am unhooked and level within 5 minutes, use to be 30 to 45 Minutes. Was well worth the drive, time, and money to have these put on my 5th wheel."
- Regina L.
“These folks are the greatest! Best customer service of any company we've dealt with.”
- Cathy W.
“Just a quick note of appreciation and much thanks to Jim this weekend for assisting me in my issue of my Bigfoot not working. His diagnosis was absolutely correct, his assistance in technical support and following the logical pathway of the issue was prefect, but mostly because he was a “great guy” about the whole thing. He did not seem irritated in the least even though I called 4 times(the 4th time was to inform him that everything was working and give a sincere thanks). His voice and attitude was that of concern and I felt a sincere connection that he was there to assist me, and I was not a bother in calling him on the weekend. I just wanted you all to know that your product is high quality and your support is as high quality as your product. This means a lot to me, thanks.”
- Steven M.
Monday 8:00AM - 5:00PM
Tuesday 8:00AM - 5:00PM
Wednesday 8:00AM - 5:00PM
Thursday 8:00AM - 5:00PM
Friday 8:00AM - 4:00PM
Saturday & Sunday Closed
305 US-131 South
White Pigeon, MI 49099
1-800-752-9815 Toll Free
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